Refund Policy

At First Storytellers Collective, we value your support and strive to deliver enriching and respectful cultural experiences. We understand that sometimes plans change. This Refund Policy outlines your rights and our process regarding cancellations, rescheduling, and refunds.

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Refund Eligibility

Refunds may be issued under the following conditions:

• The experience or event is cancelled by First Storytellers Collective due to unforeseen circumstances (e.g., illness, extreme weather, travel disruption)

• The client cancels or reschedules with sufficient notice as outlined below

 

Cancellation by the Client

Notice PeriodRefund Amount

More than 14 daysFull refund or option to reschedule

7–14 days50% refund or option to reschedule

Less than 48 hoursNo refund (due to preparation costs)

• Rescheduling is subject to availability and must be confirmed within 3 months of the original booking date.

• Refunds will be processed to the original payment method within 10 business days of confirmation.

 

Cancellation by First Storytellers Collective

• If we cancel due to unforeseen circumstances, you will be offered:

  • A full refund, or

  • The option to reschedule at a mutually convenient date

• We will notify you as soon as possible and work to minimise disruption.

 

Special Considerations

We understand that in early learning, school, and community settings, unexpected circumstances can arise. We are happy to discuss flexible options in the case of:

• Severe weather or health-related closures

• Community sorry business

• Force majeure events (e.g., natural disaster, pandemic-related closures)

Please contact us as early as possible to discuss alternative arrangements.

 

Non-Refundable Items

The following items are non-refundable:

• Deposit amounts specified in your quote (if applicable)

• Costs already incurred for custom materials, catering, or artist travel when cancelled on short notice

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How to Request a Refund

To request a refund or reschedule your experience, please contact:

📧 firststorytellerscollective@gmail.com
Include your booking name, date, reason for the request, and preferred next steps.

 

Contact

We are here to support you and your community. For any questions regarding this policy, please contact us at:

First Storytellers Collective
📧 firststorytellerscollective@gmail.com